If for any reason you are not delighted with your package we will do our best to resolve the issue.

Full price items

You have up to 30 days after you have received the item (s) to return your full price products, however we insist that the products must be returned unused and have their swing tags labels and product packaging intact (e.g. shoe boxes). 

Reduced items

Reduced items must be returned within 14 days of receiving the item, rather than 30 days. All items must be returned unused and have their swing tags/labels and product packaging intact.

Discounts & Promotions

If you are returning goods that you bought using a discount or promotion offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or promotion offer will no longer apply. All items must be returned unused and have their swing tags and washing instructions intact.

The value of your goods will be refunded in full excluding your original postage costs.

This does not affect your statutory rights as a consumer. Please note that we are not responsible for return postage costs other than for damaged, faulty or incorrect goods. If this is the case, please contact us before returning items.